Technical support

 

Telephone

Rather than charge an annual support fee we offer a pay-as-you-use system for telephone support.

Phone 1902 222 244   Calls are charged at $1.32 per minute inc GST. Mobile or pay phone will cost extra.
Hours 8:45 - 5:15pm AEST Monday-Friday.

Click on the following link if advised to during a call to our technical support staff.
Start Remote Support Session >

Email

Before you fill in the Email Support Request form below please:

  1. Make sure you can duplicate the error
  2. Write down any error messages exactly as they appear
  3. Ensure you are using the latest version of the software










If your issue concerns unlock codes, expired licences or product registration, you need to contact the Sales and Administration Team on 1300 306 561.




Before submitting this support log please make sure you are using the latest version of the software, as your issue may not occur in the latest version.  You can either use the update facility in Practice Management or download modules directly from the website.