Technical support

Telephone

Rather than charge an annual support fee we offer a pay-as-you-use system for telephone support.

Phone	1902 222 244 Calls are charged at $1.32 per minute inc GST.
Hours	8:45 - 5:15pm AEST Monday-Friday.

Click on the following link if advised to during a call to our technical support staff.
Start Remote Support Session >

Email

Before you fill in the Email Support Request form below please:

Make sure you can duplicate the error
Write down any error messages exactly as they appear
Ensure you are using the latest version of the software

Customer ID:

Business Name*:

First Name*:

Last Name*:

Email Address*:

Telephone (incl area code)*:

Mobile:

Type of User*:

My issue relates to unlock codes*:

Yes
No

If your issue concerns unlock codes, expired licences or product registration, you need to contact the Sales and Administration Team on 1300 306 561.

Product Edition*:

My product issue relates to*:

Year*:

Version installed*:

Before submitting this support log please make sure you are using the latest version of the software, as your issue may not occur in the latest version. You can either use the update facility in Practice Management or download modules directly from the website.

Operating System*:

Error has been reproduced*:

Yes
No

Problem Description*: